Shipping Policy
At Frost Buddy, we are committed to making your order delivery process clear and reliable. Here’s everything you need to know about how we prepare, ship, and deliver your orders within the United States.
Order Processing
Once your payment is successfully confirmed, we begin preparing your order. Typically, it takes 1-3 business days to process orders. Processing times can vary depending on product availability, order volume, weekends, holidays, and other operational factors.
If your order includes multiple items, they may ship separately to expedite delivery.
Shipping Methods and Fees
Shipping options available to you depend on your delivery address and the specifics of your order. These options, along with estimated delivery times, will be shown during checkout.
Shipping charges, if applicable, are displayed before you complete your purchase. Please note that free shipping promotions may have conditions such as minimum purchase amounts, destination restrictions, or product exclusions.
Delivery Estimates
After processing, shipping typically takes 5-10 business days. Estimated delivery times may also be shown during checkout or communicated after purchase for your planning convenience.
Keep in mind that these estimates are not guaranteed and actual delivery may be affected by factors such as:
- Carrier delays or disruptions
- Severe weather conditions
- Customs processing
- Public holidays
- High seasonal shipping volumes
- Transportation interruptions
- Incorrect or incomplete address information
- Other unforeseen logistical issues
Tracking Your Order
Once your order has shipped, tracking information may be provided. Please allow some time for the carrier’s tracking system to update the package status after shipment.
Address Accuracy
You are responsible for verifying that the shipping address you provide at checkout is complete and accurate. Errors in your address can lead to delivery delays, additional costs, or returned shipments.
Damaged or Missing Packages
If your package arrives visibly damaged, please contact Frost Buddy customer support as soon as possible. You might be asked to provide photos of the damaged package and contents to help with the resolution.
If tracking shows a package was delivered but you cannot locate it, please contact our support team promptly. Depending on the situation, we may need additional information or cooperation with the carrier to resolve the issue.
International Orders
For orders shipped internationally, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country. These charges are generally the responsibility of the recipient unless otherwise specified.
Returned Packages
Packages may be returned to Frost Buddy due to incorrect addresses, delivery attempts that could not be completed, refusal by the recipient, or other recipient-related reasons.
Returned shipments may incur additional shipping or handling fees where allowed by law.
Contact Us
If you have any questions or need further assistance regarding your shipment, please contact Frost Buddy customer support at michaelchase443900@outlook.com.